A Small But Positive Change
Our policy at PEBMAC has always been not to resell equipment. We want our customers to feel that if we recommend equipment it's because it is in their best interest, not ours. Recently, however, I've run into a bit of a challenge when it comes to wifi networks.
Fixing people's broken wifi has become a major part of my business, as the wifi spectrum becomes increasingly crowded. The majority of the time this requires adding one or two better wireless access points, and sometimes add some ethernet wiring. This means that I have to go to on site, tell the customer they need new equipment, wait for them to order it from Amazon, then return to set it up. This wasn't doing anyone any favors.
I've decided to start carrying a couple of the most common items I use, which are Unifi wireless access points, and Netgear ethernet switches. These items are inexpensive, and in my experience have been extremely reliable. I will now have these items available when necessary to do an install, but I won't charge a markup on them; I will order them from Amazon, and charge the customer exactly what I paid (plus sales tax where applicable).
I think this is a positive change that will really improve the customer experience, but as always I welcome your feedback.